Thank you for choosing www.cleanwallhooks.com to shop. To ensure that you understand our policies and procedures regarding shipping, below are our shipping terms. These terms will help you understand the shipping methods, costs, and shipping companies we use.

  1. Shipping Areas
    We offer shipping services within Australia and to some international destinations. Available international destinations will be displayed at checkout.
  2. Shipping Time
    Australia Domestic Shipping:
    Standard Shipping: Usually takes 5 business days, and the specific delivery time may vary depending on the location and logistics peak period.
    International Shipping:
    International orders usually take 11 business days, depending on the destination country and customs processing speed. Please note that international orders may be subject to customs inspections and tariffs, and all additional costs are borne by the recipient.
  3. Shipping Costs
    Domestic Shipping Costs: Shipping costs will be automatically calculated at checkout based on the selected shipping method and order total.
    International Shipping Costs: International shipping costs will be calculated on the checkout page based on the destination and package weight.
  4. Order Tracking
    Once your order is shipped, we will send a confirmation email with tracking information by email. You can use this information to track the status of your package in real time on the website of the selected courier.
  5. Partnered Courier Companies
    We work with several well-known courier companies to ensure the safe delivery of your order. Major courier partners include:
    Australia Post
    TNT Express
    FedEx
    DHL (International Express)
  6. Shipping Risks and Liabilities
    During the transportation process, we will do our best to ensure the safety of your package. However, once the package is received by the courier, we will not be responsible for any loss, damage or delay that may occur during the transportation process. If such a situation occurs, please contact the relevant courier directly for processing.
  7. Contact Us
    If you have any questions about the shipping terms or order status, please feel free to contact our customer service team:
    Tel: +61 459321986
    Email: product.info@cleanwallhooks.com

Thank you for choosing our website and we look forward to providing you with a satisfactory shopping experience!